![]() Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Thank you for your understanding and we hope you enjoy using the complimentary version of TeamViewer. I had been connected to her laptop for only a minute before that and then she brought something else up so I tried to reconnect and got this error. For assistance using TeamViewer as a free user, please refer to the TeamViewer Community where you will find several KnowledgeBase articles, as well as, a Support forum where you can get your questions answered. Live support is provided to customers who have a paid subscription. ![]() Do you have another email you use to sign into TeamViewer, or do you have an invoice or order number I can use to look up your account? I apologize but I'm not finding a TeamViewer account or subscription tied with the email address you provided - (E-mail). ME I am using TeamViewer free just to help my family out time to time and my id got selected to upgrade can you please unlock my ID What's going on here? I hadn't been connected to her laptop for a total of more than 4 minutes for the last 48 hours+. I did eventually get in but then it kicks me off another minute later. I try again then and it has the same error pushing the block another minute after that and so forth. Then it says it will be blocked until (1 minute later). I had been connected to her laptop for only a minute before that and then she brought something else up so I tried to reconnect and got this error.Ĭonnection blocked after a timeout. Original> Just got this error (detail below) shortly after trying to reconnect to my mom's laptop. something bugged in their detection algorithm? I submitted a ticket by going here, but I'm not holding my breath for a response judging by what I'm seeing around the web with their support: Anyway, that's why it's limiting me to 5 minutes. I have no idea why it would think that as we're both in a house with FIOS IPs and personal machines. ![]() ![]() EDIT> It says that it detected commercial use. ![]()
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